Quality
A documented quality process, job by job.
Quality isn’t a slogan for us. It’s the set of habits that make a repair last: finding the real cause, using the right parts, testing properly and keeping a record.
How we work
What sits behind every repair.
A defined repair workflow
Every job follows the same steps, from inward inspection to final check, so nothing is skipped under pressure.
A record of every job
Condition on receipt, fault found, parts replaced and tests performed are recorded for each job and kept for future reference.
Test instruments we trust
Repairs are only as good as the measurements behind them. The instruments used for testing are maintained and checked.
ESD-safe handling
Boards and sensitive electronics are handled with static control and packed in anti-static packaging.
Traceable parts
Parts are bought from sources we trust, and the parts fitted are recorded against the job.
Final inspection before dispatch
Each unit is checked and its test record reviewed before it’s packed and returned.
Complaints and corrective action
If something isn’t right, we investigate the cause, put it right and change the process so it doesn’t happen again.
Confidentiality
Customer equipment, documents and information are handled on a need-to-know basis and never shared without permission.
Credentials
Company details you can check.
Our registration details are below. Need something specific for vendor registration or a tender? Ask, and we’ll provide what applies to us.
- Legal name
- Pioneer Technologies Enterprises
- Trading as
- RATOM
- Established
- 2017
- Working hours
- Monday to Saturday, 9:30 am to 6:30 pm IST
Want to see how we’d handle your equipment?
Send us the details. We’ll explain how we’d diagnose, repair and test it before you commit to anything.